Rm400 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how rm400 collects, uses, stores, and protects the personal information of users in Malaysia. We take our responsibility for the data security of every user on this platform seriously.
By using the rm400 platform, you agree to the practices described in this policy. This policy may be updated from time to time, and the latest version will always be displayed on this page.
1. Information We Collect
Rm400 collects various types of information from users to ensure the platform operates smoothly and delivers a relevant experience. The information collected includes the following categories:
- Account information: Full name, email address, phone number and password provided during the registration process. This information is required to uniquely identify your account.
- Local payment information: Details relating to transactions in MYR, including the selected payment method, transaction reference numbers, and deposit and withdrawal records. rm400 does not directly store credit or debit card numbers — all transactions are processed through secure payment processors.
- Device and browser information: Device type, operating system, web browser type, IP address, and other technical data collected automatically when you access the platform. This data helps us resolve technical issues and improve platform performance.
- Usage data: Records of in-platform activity such as games played, session duration, matches followed, and user navigation patterns.
- Cookies and tracking data: Small files stored on your device to enable automatic login, save user preferences, and analyse usage patterns.
We only collect information necessary for the purposes stated in this policy. Users are not required to provide excessive or irrelevant information.
2. How We Use Your Information
Information collected by rm400 is used for the following purposes, all of which are directly related to the operation of the platform:
- Processing account registration, login, and user identity verification.
- Processing deposits, withdrawals, and financial transactions in Malaysian Ringgit (MYR).
- Providing responsive and accurate customer support.
- Sending important account notifications such as transaction confirmations and security alerts.
- Detecting and preventing fraud, duplicate accounts, or suspicious activity on the platform.
- Analysing usage patterns to improve the overall interface and user experience.
- Complying with legal obligations and the requirements of relevant authorities.
Rm400 will not use user information for third-party marketing purposes or sell personal data to any external party without user consent.
3. Cookies and Tracking Technologies
The rm400 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files automatically stored in your web browser when you visit our platform.
There are several types of cookies used:
- Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your login status and preferences during your active session.
- Persistent cookies: Stored on your device for a set period. Helps remember your language preference, display settings, and login details for a more convenient experience on your next visit.
- Analytics cookies: Collecting aggregated data on how users interact with the platform. This information does not personally identify any individual.
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in between sessions.
4. Data Storage & Security
Rm400 implements robust technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration or destruction.
Protective measures in place include:
- SSL encryption on all communications between users' devices and rm400 servers.
- Passwords are stored in encrypted form — original passwords are never stored and cannot be viewed by anyone.
- Internal access controls that restrict staff to only the data necessary for their role.
- Continuous monitoring of suspicious activity across the system.
User data is retained for as long as the account remains active and for the period required under applicable legal obligations following account closure. Data that is no longer needed will be securely deleted or anonymised.
While rm400 takes all reasonable steps to protect your data, no security system can guarantee absolute protection. Users are encouraged to use a strong, unique password and never share their login credentials with anyone.
5. Sharing Information with Third Parties
Rm400 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment processors: Transaction information is shared with recognised payment service providers to process deposits and withdrawals in MYR. These processors are held to strict security standards.
- Legal compliance: rm400 may disclose information to the relevant authorities when required to do so by Malaysian law or court order.
- Fraud prevention: Where there is evidence of fraud or illegal activity, relevant information may be shared with the appropriate authorities.
Any sharing of information is carried out only to the extent necessary and is subject to appropriate confidentiality agreements where applicable.
6. User Rights, Policy Changes and How to Contact Us
Your Rights as a User
As an rm400 platform user, you have the following rights regarding your personal data:
- Right to access: You have the right to know what personal data we hold about you.
- Right to rectification: If the data we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting the support team.
- Right to erasure: Under certain circumstances, you may request that your personal data be deleted. Such requests will be considered in accordance with applicable legal obligations.
- Right to object to processing: You may object to the use of your data for specific purposes by contacting our support team.
Privacy Policy Changes
Rm400 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of material changes via in-platform notifications. The latest version of this policy will always be available on this page, along with the date of the most recent update.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the rm400 support team through the available channels on the platform. You may also refer to the FAQ us for answers to the most common questions. We are committed to responding to all privacy-related inquiries within a reasonable timeframe.
Support contact information: Available through the in-platform messaging system on rm400 after logging into your account.
Your Rights in Three Key Areas
Ask us what data we hold about you. We will provide clear and detailed information through our support channels.
If your information is inaccurate, update it through your account settings or contact the rm400 support team for prompt correction.
Where permitted by law, you may request that your data be deleted. Contact support to initiate this process.
Questions About Your Privacy?
Visit our FAQ page for quick answers, or register an rm400 account to enjoy Malaysia's trusted digital entertainment platform.